Frequently Asked Questions
Providing clarity and reassurance for your family during the memorial process.
How much does a custom memorial cost?
We work within your budget. Every memorial is custom-quoted based on your specific design, material choice, and requirements. Contact us for a free quote—we typically respond within 15 minutes.
What is the typical timeline for completion?
Simple headstones can be ready in days. Full memorials typically take 4 to 6 weeks depending on design complexity and material availability.
What materials do you use in your workshop?
We exclusively use A-grade granite, including Premium Zimbabwe Black and local Rustenburg Gray. All memorials are crafted in our own factory with proper foundations for lasting stability.
Do you handle cemetery permits?
Yes, we manage the entire permit application process on your behalf, ensuring all municipal requirements and cemetery regulations are met with ease.
Can I arrange a memorial from overseas?
Absolutely. 95% of our international clients manage the entire process remotely. We provide full digital design collaboration and progress photos via WhatsApp or email.
Is there a charge per character for inscriptions?
No, we never charge per letter or character. You are free to include everything you want to say to honour your loved one’s legacy without any additional wording costs.
How do you coordinate Jewish memorials?
We have over 30 years of experience with Jewish memorials, including Beth Din approval for Hebrew inscriptions, managing copy stones, and coordinating unveiling dates.
What types of stone can I choose from?
We work primarily with A-grade granite, including premium Zimbabwe Black and local Rustenburg varieties. We're happy to show you samples at our workshop, or send photographs if you're ordering remotely.
Do you offer payment plans?
We require a 70% deposit to begin work, with the balance due before or at installation. Please speak to our team about your specific situation.
Can you match an existing family memorial?
Yes — we specialise in copy stones, matching the design, font, granite type, and finish of existing memorials to maintain visual harmony in family plots.
What areas do you serve?
We serve families across South Africa and Southern Africa, including Lesotho, Botswana, Zimbabwe, Zambia, Malawi, and Congo. We also offer full remote service for families in the UK, Australia, Europe, Israel, and worldwide.